What are the shipping times for your products?

We take 2-4 days to process your order and then 2-3 days to deliver it to you.


Do you ship anywhere in the world?

Yes, absolutely. We deliver worldwide.


Where do we ship your product from?

Our offices  are  located in  Benalmadena, Spain


Do you provide product tracking/tracking information?

Yes, wait 3 days after your order and ask us via email info@b1soul.com


Some   items  are missing  from  my  order ,what happens?

Our products  are  shipped  separately according to  your  order. If  it   contains, for example,   items  from  two  different warehouses,   there  will  therefore be two  deliveries. The rest of the  order will most  certainly  arrive  shortly.  


I received  a  damaged item.  What can I do?

We are  sorry  to hear  that. Simply send us    an  image  of the  damaged item  in  question  to the email address  and  we will send  you  a  similar replacement item  as  soon as  possible.


Where are you  located?

We are  located  in  Benalmadena  in  Spain


I still   haven't  received  my  order. What  takes so  long?  

We        apologize  for  the  delay.        Sometimes,  international shipping may take  longer than expected due  to customs clearance. However,   you  can  trace  your  order  and  see  where  it  is  at  any  time. If  you  still       feel  that     you  need  help tracing   your  package  or would like to inquire about   it,  please    contact  us  by email  to the following address: info@b1soul.com


Do you have a   refund policy?

We do   our  best  to  solve  any   problems  our  customers  might  encounter  with  their  online   items.  If  you  still wish to   receive  a  refund  on  your  order,  we  can  of  course    make  the  payment,  in  the event  that  the  recourse  is  made  in 30  days  from the date of the  order and  the  product(s)   concerned  are  not    sold. For  more    information,  please read  more  about  our refund  policy