What are the shipping times for your products?
We take 2-4 days to process your order and then 2-3 days to deliver it to you.
Do you ship anywhere in the world?
Yes, absolutely. We deliver worldwide.
Where do we ship your product from?
Our offices are located in Benalmadena, Spain
Do you provide product tracking/tracking information?
Yes, wait 3 days after your order and ask us via email email@example.com
Some items are missing from my order ,what happens?
Our products are shipped separately according to your order. If it contains, for example, items from two different warehouses, there will therefore be two deliveries. The rest of the order will most certainly arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear that. Simply send us an image of the damaged item in question to the email address and we will send you a similar replacement item as soon as possible.
Where are you located?
We are located in Benalmadena in Spain
I still haven't received my order. What takes so long?
We apologize for the delay. Sometimes, international shipping may take longer than expected due to customs clearance. However, you can trace your order and see where it is at any time. If you still feel that you need help tracing your package or would like to inquire about it, please contact us by email to the following address: firstname.lastname@example.org
Do you have a refund policy?
We do our best to solve any problems our customers might encounter with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the recourse is made in 30 days from the date of the order and the product(s) concerned are not sold. For more information, please read more about our refund policy